Cristian Cueva

Business Analyst | AWS Certified Solutions Architect Associate | Security+

cristianxcueva@gmail.com ❖ (571) 425-8999 ❖ Fredericksburg, VA

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Certifications

Summary

Technical Business Analyst with 5+ years of experience bridging business stakeholders and technical systems. Skilled in requirements gathering, SQL based root cause analysis, ETL workflow automation, and Business Intelligence dashboard development, combined with hands on cloud infrastructure experience including AWS, Terraform, and serverless architecture. Proven track record translating operational data into actionable insight while maintaining audit readiness and data integrity across enterprise systems. AWS Solutions Architect Associate certified, with real infrastructure as code experience deploying and securing cloud hosted applications.

Skills

Business Analysis

Data & BI

Documentation

Cloud Infrastructure

Systems

Languages (Fluent)

Work Experience

Republic Services

Application Specialist | Remote, VA | Nov. 2024 - Present

  • Investigate enterprise application incidents, including RISE (AWS hosted), using SQL queries and system logs to identify root causes across mobile and web platforms supporting field operations nationwide
  • Perform escalation triage and root cause documentation for complex system defects, providing engineering teams with detailed reproduction steps, impact scope, and risk context
  • Gained exposure to identity governance and RBAC enforcement within an enterprise SailPoint IGA environment, while maintaining SLA compliance across high volume incident queues through enterprise ticketing systems
  • Partner with cross functional engineering and security teams to diagnose system level issues impacting RISE and other critical AWS hosted business applications, providing context that supports investigation into infrastructure components such as S3 and Lambda
  • Present findings and recommendations to stakeholders across departments, translating operational data into clear, actionable business insight

Washington Gas

Business Analyst | Springfield, VA | Sept. 2019 - Nov. 2024

  • Gathered reporting and operational requirements from business and technical teams, mapped existing processes, and documented changes needed in reports and workflows.
  • Built and maintained reports and KPIs for pipeline operations, giving managers a consistent view of performance,exceptions, and workload.
  • Automated ETL workflows used in enterprise reporting and added validation checks to reduce manual data handling and catch inconsistent records.
  • Defined validation rules, monitored key metrics, and investigated data discrepancies to keep pipeline reporting accurate and ready for audit review.
  • Tracked new construction jobs, meter build-out counts, project status, cost estimates, and cost per job for forecasting and management reporting.
  • Worked with stakeholders when reporting requirements changed, tested updated outputs against the requested changes, and kept process documentation current.
  • Prepared recurring and ad hoc reports on operational and construction costs, then explained results and exceptions to stakeholders.

Education

Western Governors University | B.S. Information Technology