Cristian Cueva

Cloud Support Engineer | AWS Certified Solutions Architect Associate | Security+

cristianxcueva@gmail.com ❖ (571) 425-8999 ❖ Fredericksburg, VA

Certifications

AWS Solutions Architect Associate
CompTIA Security+
CompTIA Network+
Axelos ITIL 4 Foundation
CompTIA Project+
AWS Cloud Practitioner
Linux LPI Essential

Summary

Cloud focused IT professional with enterprise experience spanning incident investigation, systems analysis, and application support. AWS Solutions Architect Associate certified with working knowledge of EC2, VPC, IAM, CloudWatch, and S3. Experienced troubleshooting complex cross system issues, performing SQL based root cause analysis, and supporting enterprise application environments at scale. Pursuing cloud support and cloud analyst roles where I can apply hands on AWS knowledge, strong troubleshooting instincts, and a security aware mindset.

Skills

Cloud (AWS)

EC2
VPC
IAM
CloudWatch
S3
CloudTrail
Security Groups
Route 53
Auto Scaling

Security

IAM / RBAC
Least Privilege
Incident Response
Access Control
Identity Governance
Risk

Networking

TCP/IP
DNS
VPN
Subnetting
Firewalls
Network Troubleshooting

Systems

Linux CLI
SQL
Windows Server
Active Directory
ITIL Service Management

Languages (Fluent)

Spanish
English

Work Experience

Republic Services

IT Support Analyst (Tier 2) | Remote, VA | Nov. 2024 - Present

Investigate enterprise application incidents using SQL queries and system logs to identify root causes across mobile and web platforms supporting field operations nationwide.
Perform escalation triage and root cause documentation for complex system defects, providing engineering teams with detailed reproduction steps, impact scope, and risk context.
Gained exposure to identity governance processes, RBAC enforcement, and access lifecycle management within an enterprise SailPoint IGA environment.
Maintain SLA compliance across high volume incident queues, ensuring timely resolution and accurate tracking through enterprise ticketing systems.
Partner with cross functional teams including engineering and security to diagnose system level issues impacting critical business operations

Washington Gas

Business Analyst | Springfield, VA | Sept. 2019 - Nov. 2024

Supported data integrity and audit readiness across pipeline operations by defining validation rules, exception handling logic, and KPI monitoring functions directly relevant to security control verification.
Automated ETL workflows and built fact/dimension data models to support enterprise reporting, developing a strong foundation in systems architecture and data flow analysis.
Mapped business processes into real-time monitoring states, providing operational visibility critical to both performance management and anomaly detection.

Education

Western Governors University| B.S. Information Technology