Cristian Cueva - Cloud Resume

Certifications

Summary

Cloud focused IT professional with enterprise experience spanning incident investigation, systems analysis, and application support. AWS Solutions Architect Associate certified, with hands on experience designing and deploying serverless infrastructure using Terraform, Lambda, API Gateway, and DynamoDB, including a CI/CD pipeline built with GitHub Actions. Experienced troubleshooting complex cross system issues, performing SQL based root cause analysis, and supporting enterprise application environments at scale. Targeting Cloud Support Engineer and Cloud Engineer roles where I can apply real infrastructure as code experience, strong troubleshooting instincts, and a security aware mindset.

Skills

Cloud Infrastructure

Serverless & IaC

Security

Networking

Systems

Languages (Fluent)

Work Experience

Republic Services

Application Support Specialist - Cloud Hosted Application Support | Remote, VA | Nov. 2024 - Present

Investigate enterprise application incidents, including RISE (AWS-hosted), using SQL queries and system logs to identify root causes across mobile and web platforms supporting field operations nationwide
Perform escalation triage and root cause documentation for complex system defects, providing engineering teams with detailed reproduction steps, impact scope, and risk context.
Gained exposure to identity governance processes, RBAC enforcement, and access lifecycle management within an enterprise SailPoint IGA environment.
Maintain SLA compliance across high volume incident queues, ensuring timely resolution and accurate tracking through enterprise ticketing systems.
Partner with cross functional engineering and security teams to diagnose system level issues impacting RISE and other critical AWS hosted business applications, providing context that supports investigation into infrastructure components such as S3 and Lambda

Washington Gas

Business Analyst | Springfield, VA | Sept. 2019 - Nov. 2024

Supported data integrity and audit readiness across pipeline operations by defining validation rules, exception handling logic, and KPI monitoring functions directly relevant to security control verification.
Automated ETL workflows and built fact/dimension data models to support enterprise reporting, developing a strong foundation in systems architecture and data flow analysis.
Mapped business processes into real-time monitoring states, providing operational visibility critical to both performance management and anomaly detection.

Education

Western Governors University | B.S. Information Technology